Privacy Policy
Effective date: 24 June 2026 · Last updated: 25 June 2026 · Jurisdiction: Singapore
Who We Are
Axoncore (trading name of Victoria Janice) operates the website axoncoreai.com and provides AI automation services, including AI voice receptionist and chatbot solutions, to businesses in Singapore.
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at: helloaxoncore@gmail.com
We are committed to handling your personal data responsibly and in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
What This Policy Covers
This Privacy Policy explains what personal data we collect when you visit axoncoreai.com or interact with us, why we collect it, who we share it with, how long we keep it, your rights under Singapore law, and how to contact us or make a complaint.
This policy applies to personal data collected through our website, booking widgets, contact forms, and AI demo tools.
What Personal Data We Collect
When you book a strategy or demo call (via our Calendly booking widget)
- Your name
- Your email address
- Your phone number
When you interact with our AI demo chatbot
- Chat messages and typed queries you submit during the demo session
When you submit a contact form or request a free audit
- Your name, email address, company name, and message
Automatically, when you browse our website
- Browsing behaviour data collected by Calendly's cookies when you interact with the booking widget
We do not intentionally collect sensitive personal data such as identity card numbers, financial account details, or health information. Please do not submit sensitive personal data through our website.
Why We Collect Your Personal Data
We collect and use your personal data only for the following purposes:
- To arrange strategy and demo calls — to confirm your appointment, send calendar invites, and prepare for your consultation
- To respond to your enquiries — when you contact us through our website form or chat tool
- To provide our AI automation services — for clients who have signed a service agreement with us
- To send booking confirmations and appointment reminders
- To follow up on your enquiry — only where you have given us explicit consent to do so
We will not use your personal data for direct marketing unless you have clearly opted in, and you can withdraw that consent at any time.
Who We Share Your Data With
To operate our website and deliver our services, we work with third-party service providers (sub-processors) who may receive and process your personal data on our behalf. We only share what is necessary.
We do not sell your personal data to anyone. We do not share your data with advertisers or data brokers.
International Transfers of Personal Data
Because our sub-processors are based in the United States, Canada, and Germany, your personal data may be transferred to and processed in those countries. These countries may have data protection laws that differ from Singapore's.
By using our website and submitting your personal data — for example, by booking a call, using our chat tool, or submitting a contact form — you acknowledge and consent to your personal data being transferred to and processed in these countries for the purposes described in this policy.
We take reasonable steps to ensure that our sub-processors handle your data securely and responsibly.
How Long We Keep Your Data
- Prospective clients and enquiries: Up to 2 years from the date of our last contact with you.
- Active and past clients: For the duration of your service agreement plus 1 year after the agreement ends.
- Call recordings and transcripts: Retained for 12 months from the date of the call, for quality assurance and dispute resolution, then automatically deleted or anonymised.
After the applicable retention period, we will delete or anonymise your personal data.
Cookies
Our website uses cookies in the following ways:
Functional cookies (Calendly) — When you interact with our booking widget, Calendly sets functional cookies necessary for the widget to work correctly, such as remembering your booking progress.
Analytics cookies (Google Analytics 4) — We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics 4 collects anonymised data including pages visited, session duration, device type, and geographic region at city level. IP addresses are truncated by Google before any data is stored, and no data that directly identifies you is collected. We rely on our legitimate interests in improving our website and services as the basis for this processing under the PDPA. Data is transferred to and processed on Google's servers in the United States. You may opt out at any time using the Google Analytics Opt-out Browser Add-on or by declining analytics cookies in your browser settings.
You can disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect how parts of the website function — in particular, the booking widget may not work as expected if functional cookies are blocked.
We do not use cookies for advertising or tracking purposes across other websites.
Your Rights Under the PDPA
Under the Singapore Personal Data Protection Act 2012, you have the following rights:
Right to access — You can ask us to tell you what personal data we hold about you and how it has been used or disclosed.
Right to correction — If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to withdraw consent — You can withdraw consent to our use of your personal data at any time. Please be aware that withdrawing consent may affect our ability to provide services to you.
To exercise any of these rights, email us at helloaxoncore@gmail.com. We will respond within 30 days.
How We Protect Your Data
We take reasonable precautions to protect your personal data from unauthorised access, use, disclosure, alteration, or loss. Our website uses HTTPS encryption, and we require our sub-processors to maintain appropriate security standards. No method of internet transmission is completely secure, but we do our best to protect your data.
Children's Privacy
Our website and services are intended for business use and are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us at helloaxoncore@gmail.com and we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, sub-processors, or applicable laws. When we make changes, we will update the effective date at the top of this page. Your continued use of our website after any changes are posted means you accept the updated policy.
Questions and Complaints
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us first at helloaxoncore@gmail.com.
If you are not satisfied with how we have handled your concern, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC): www.pdpc.gov.sg